Delivery & Returns
Stock items on our Australian website are shipped by our partner Artico, based in Sydney.
All personalised journals take around 5 working days to be printed and dispatched from our printers in the UK.
We want our customers to be happy with their purchases.
If, for any reason, you are unhappy with them, please contact us
Australia +61 (0) 2 9436 3400
UK +44 (0)1225 866225
We operate in accordance with the Consumer Protection Distance Selling Regulations.
We keep our delivery and packaging charges as low as we can and do not make a profit from these charges. The price varies depending on the quantity of items you purchase, the total weight and the delivery destination. The exact cost will be calculated in your shopping basket before you pay based on the chart below.
All stock items are shipped within 48 hours during the week.
PLEASE NOTE that if your Journal is a ‘non-stock’ item and is being printed especially for you these take up to 5 working days to be printed and bound at our UK printer before they are shipped to you. To be sure of delivery in time for any event, please allow sufficient time for this printing in addition to the delivery time to your chosen destination.
COVID 19 UPDATE:
The books we make and print for you are taking slightly longer to produce, so again, please order as early as you can and we are doing our best to get these made as fast as we can. Normally it is 5 working days, but currently because of the social distancing and reduction in printing staff, these can take up to 2 weeks. We are really sorry but will do our best to speed these through.
To be sure of delivery in time for any event, please allow sufficient time for this printing in addition to the delivery time to your chosen destination.
Delivery costs from our Australian site
We will grant full refunds for items purchased directly from us provided you confirm to us in writing through email or letter that you wish to return the item/s, and the item/s are returned to us in re-saleable condition within 14 days of the date you receive the item/s. The refund will also include any delivery charge you originally paid up to a maximum of our standard delivery pricing only.
Personalised Journals are not re-saleable so will not be accepted as a ‘return’.
The responsibility and cost for the return of the item/s to us lies fully with you as the purchaser.
If only part of your order is returned, we will adjust the refund of any delivery charges based on the standard delivery charge for the item/s you keep.
If the product is in a damaged or faulty condition when it reaches you, or a mistake has been made in the shipping, we will either fully refund you including the delivery and packaging or you may request an exchange for a new or corrected product.
These conditions will not apply where the fault has been caused by normal wear and tear or by the customer.